Oregon Adds Fax Lines to Handle Health Exchange Applications

TUALATIN, Ore.—One day after being grilled by lawmakers over the dysfunctional Cover Oregon website, Executive Director Rocky King was back at work Thursday and some improvements were announced.

KOIN 6 News confirmed Cover Oregon has added dozens of extra fax lines to handle the paper applications being sent in by fax.

On Wednesday, King said they had received about 24,000 paper applications. That number now is closer to 30,000. But many people complained of busy signals when trying to send in their application by fax.

Michael Cox, the Cover Oregon spokesperson, said their office has one fax number but it's an electronic interface that can handle more than one call at once. When a fax comes in it takes two seconds per page to be transferred into the server.

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