Rep. Gerry Connolly (D-Va.) is threatening to introduce a bill to make Transportation Security Administration (TSA) employees express themselves more politely to airline passengers.
During a hearing about the TSA's Screening Partnership Program that took place this week, Connolly said passengers would likely cooperate more with TSA agents if the agency's workers used better manners when they deliver their instructions.
"There's no excuse for someone barking orders continuously at the public at any airport in America who is an employee of the federal government, or a contractor for the federal government," Connolly said. "I'd lose my job if I treated the public that way and rightfully so. My staff would be fired if I find that they treated my public that way."
Comments